How currencies work
Each market has one currency. Customers in that market see product prices, shipping costs, and order totals in it. For each country you can pick its own local currency, and also USD, EUR, or GBP.
Your primary market's currency is your store currency. The price you type on a product is in the store currency, and every other market's price is converted from it with the live exchange rate. See Setting up markets.
Changing a market's currency
- Go to Settings > Markets and click the market.
- Click Currency and symbol. The top shows the Current currency.
- Pick a currency in the Currencies list. You can search it.
- Pick a Currency symbol (see below).
- Optional: click Manual conversion and type your own Rate.
- Click Save.
The currency symbol
The symbol is shown after every price in your store. Each currency offers its usual symbols, so the same price can read 100 MAD, 100 Dh, or 100 د.م depending on your choice. You can change only the symbol and keep the same currency: nothing else changes.
Some symbols have a singular and plural form, like Dirham/Dirhams. The store then shows the right form for each amount.
What happens to your prices
When you pick a new currency, a note shows the current exchange rate. When you save, Storeep recalculates that market's prices from your product prices with the new rate:
- Prices you never changed for this market are converted to the new currency automatically, including discounted prices.
- Prices you set by hand for this market keep the same number. So a custom price of 199 in the old currency becomes 199 in the new currency. Check and fix those products after the change.
Your prices in other markets do not change.
Manual conversion rate
By default the live market rate is used. To use your own rate, click Manual conversion and type it in Rate. Leave it empty to use the live rate.
Your rate must stay close to the live rate. If it is too far, you see "The conversion rate you entered is much higher than the market rate" or "much lower than the market rate". This protects you from a typo that would change all your prices by mistake. To price above or below the exchange rate, set custom prices per product instead, see Products and prices per market.
Exchange rates move over time, but a market's converted prices are not updated every day. They are recalculated when you save the product or change the currency. To pick up a newer rate for one product, open it and save it again.
Changing the primary market's currency
Because the primary market's currency is your store currency, changing it also converts the prices on all your products into the new currency. For example, a product at 100 MAD becomes about 10 USD. Check a few products after saving.
If you want another country to become your main market instead, use Set this market as the primary. That keeps every price customers see as it is. See Setting up markets.
Common questions
- The currency I want is not in the list: each country offers its own currency plus USD, EUR, and GBP. For another currency, add a market for a country that uses it.
- Prices look wrong after a change: check the rate you used and fix any custom prices, which keep their old number.
- Can one market show two currencies? No, one market has one currency.
- My wallet is in USD: your Storeep wallet and plan are always billed in USD, whatever your store currency. See Wallet and billing.