Every order in Storeep has one status that tells you where it is in your workflow. Statuses show as colored badges on the Orders list and inside each order.
The complete list of statuses
Storeep has fourteen statuses, shown here in their usual order.
Abandoned
The customer started checkout and filled in some details but never placed the order. These orders are leads you can call back. Orders paid with an online method (Card, PayPal, Stripe, CMI, Paystack or Mobile Money) also stay Abandoned until the payment goes through, and they only show in your list after a few minutes, so a payment that is still being processed does not look like a lost order. To follow up on abandoned carts, see How do I recover a deleted order or an abandoned cart?.
Pending
The order was placed and is waiting for your first action. This is the normal status of a new cash on delivery order. Check the details and the address, then confirm or reject it.
Confirmed
You checked the order (often by calling the customer) and accepted it.
Prepared
The items are picked and packed, ready for the carrier.
Shipped
The parcel is with the carrier and on its way.
Delivered
The carrier delivered the parcel to the customer.
Done
The order is complete: the customer has the goods and you have the money. Moving an order to Done marks it as Paid automatically.
Out of stock
You cannot fulfill the order because an item is not available. Contact the customer to offer another product or a refund.
Not reached
You or the carrier could not reach the customer. Try again or check the phone number and address.
Cancelled
The order was cancelled, by you or at the customer's request, before it shipped.
Rejected
You refused the order. Use it for fake or suspicious orders, or orders you cannot deliver.
Return request
The customer asked to send items back.
On return
The return is on its way back to you.
Returned
The items are back with you. Handle any refund or exchange with the customer.
How to change an order's status
- One order: on the orders list, click the status badge in the order's row and pick the new status. You can do the same with the status badge at the top of an open order. The change saves right away.
- Many orders: tick the orders you want, click the three dots icon above the table, open Update orders status and pick the new status.
A status change is sent to your connected apps and webhooks (for example courier apps, Google Sheets and conversion APIs), so they stay in sync with your dashboard. Moving an abandoned order to any other status counts it as a real order for your plan and billing.
Payment tags
- Paid with ... (green): the payment was collected. The method shows next to it, for example Paid with Cash on delivery, Paid with Card or Paid with PayPal.
- Deposit paid: the customer paid part of the order online with Mobile Money and the rest is collected in cash on delivery. See Mobile Money.
- Unpaid (grey): no payment collected yet. Cash on delivery orders stay unpaid until you move them to Done.
Order tags
Small tags give you extra warnings: next to the status in the orders list, and next to the order number when you open an order. Hover a tag to read its meaning.
- Suspicious: our fraud checks flagged this order. The whole row turns red. Check it carefully before you ship.
- Duplicated: the same customer (same email or phone) ordered the same product and variant in the last 5 days. It may be a repeat submission, so compare both orders before shipping.
- Returning: the same customer bought this product more than 5 days ago. This is a repeat buyer, not a duplicate.
- Test: a test order. Do not ship it. See How do I place a test order?.
- Abandoned (inside the order only): the order started as an abandoned cart and later became a real order.
Blurred orders you cannot open
When your store owes usage fees above its billing limit, new orders are still saved but show blurred, with the customer details hidden. You cannot open, edit, export or delete them, and a warning banner appears at the top of the page. Pay what you owe from Add funds and the orders show again. See How does my wallet, balance, due amount, and plan billing work?.
Status counts bar
Above the orders table, a row of cards shows how many orders are in each status. Click a card to show only that status, click it again to remove it, and select several cards to combine them. The counts follow your other filters, such as market or date range.