Every order in Storeep carries a single status that describes where it sits in the fulfillment lifecycle. Statuses appear as color-coded badges on the Orders list and inside each order's detail view. Knowing what each status means, and when Storeep assigns it, helps you act on orders accurately.
The complete list of statuses
Storeep has fourteen statuses, presented here in their natural workflow order.
Abandoned
The customer started a checkout session but never completed it. When an abandoned order becomes visible in your list depends on the payment method. For cash on delivery and bank transfer orders (and orders with no payment method yet), the order appears as Abandoned immediately. For the online methods (Card, PayPal, Stripe, CMI, Paystack), the order only appears once at least 10 minutes have passed since it was created. This prevents false positives while a payment gateway is still processing in the background.
To act on abandoned carts automatically, install the Automator app, which can forward abandoned orders to your connected integrations.
Pending
The order has been placed and is waiting for your first action. This is the default status for most completed checkouts. Review the order details, verify the shipping address, then confirm or reject the order from here.
Confirmed
You have reviewed and accepted the order. Move orders here as soon as you have verified the address and payment.
Prepared
The items have been picked, packed, and are ready to hand off to a carrier. Use this status as an internal signal that packing is complete.
Shipped
The package has been handed to a carrier and is in transit. After you mark an order Shipped, share a tracking number with the customer through a note or a separate channel.
Delivered
The carrier has confirmed delivery to the customer's address. Update to this status when you receive that confirmation.
Done
The terminal successful state: payment collected and goods received. Moving an order to Done automatically marks it as Paid and depletes the ordered quantities from your product stock. If any item then falls to or below its low-stock alert threshold, the store owner receives a low-stock email.
Out of stock
You accepted the order but cannot fulfill it because an item is unavailable. Contact the customer to offer an alternative or a refund before moving forward.
Not reached
The carrier attempted delivery but could not locate or contact the customer. Reach out to verify the address before rescheduling.
Cancelled
The order has been cancelled, either by you or at the customer's request before shipment.
Rejected
You declined to fulfill this order. Use this for suspicious orders, out-of-area deliveries, or orders that cannot be processed.
Return request
The customer has asked to return items. Review the request and move to On return once you have approved it and arranged collection.
On return
The return is in progress: the carrier is collecting the package or it is already in transit back to you.
Returned
The items are back in your possession. Process any refund or exchange and close the loop with the customer.
How to change an order's status
- One order at a time: on the orders list, click the status badge in that order's row and pick a new status from the inline dropdown. You can also change it from the order's detail view.
- In bulk: tick the checkbox on each order you want, open the settings (cog) menu above the table, choose Update orders status, then pick the target status.
Payment status
Separate from the order status, each order shows a payment badge. A green Paid badge means payment was collected, with the method shown beside it, for example Paid with Cash on delivery or Paid with Card. A grey Unpaid badge means payment has not been collected yet. The supported payment methods are Cash on delivery, Bank transfer, Card, PayPal, Stripe, CMI, and Paystack. Marking an order Done sets it to Paid automatically.
Fulfillment status
Each order also shows a fulfillment badge independent of its status. A green Fulfilled badge means physical items have been dispatched. A grey Unfulfilled badge means nothing has shipped yet.
Order flags
Beyond status, Storeep attaches informational flags that appear as small tags on the list and detail views.
- Suspicious: the anti-fraud system flagged this order. Its row is highlighted with a red background. Treat with extra caution before fulfilling.
- Duplicated: the same customer (matched by email or phone) ordered the same product and variant within the last 5 days. Review both orders before shipping to avoid double-fulfillment.
- Returning: the same customer ordered the same product more than 5 days ago, so the duplicate window has passed. This signals a repeat buyer, not a duplicate.
- Test: the order came from a test checkout and should not be fulfilled.
- Abandoned (detail view only): shown when an order's current status is no longer Abandoned but it began as an abandoned cart that was later recovered or updated.
Hidden orders and your wallet threshold
If your store's due amount reaches its threshold (the default is 20 USD), new incoming orders are hidden and their customer details are masked with dashes. A warning banner appears at the top of the orders page. Open Settings > Wallet > Deposit to pay your balance and unhide them. Hidden orders still count in the status totals, but the customer name, phone, email, items, and payment method stay inaccessible until the balance is cleared.
Status counts bar
Above the orders table, a row of status cards shows how many orders are currently in each status. Click a card to add it as a filter, click it again to remove it, and select several at once to combine them. The counts respect any other filters you have applied, such as market, date range, or product.