Every order in Storeep carries a single status that describes where it sits in the fulfillment lifecycle. Statuses appear as color-coded badges on the orders list and inside each order detail view. Knowing what each status means, and when Storeep assigns it, helps you act on orders accurately and keep customers informed.
The complete list of statuses
Storeep has fourteen statuses, presented here in their natural workflow order.
Abandoned
The customer started a checkout session but never completed it. When an abandoned order becomes visible in your list depends on the payment method used. For cash on delivery and bank transfer orders, the order appears as Abandoned immediately. For card payments, PayPal, Stripe, CMI, Paystack, and e-wallet methods, the order only appears after the checkout session has been inactive for at least 10 minutes. This prevents false positives while a payment gateway is still processing in the background.
You can install the Automator app to send automated recovery messages to customers who abandoned a cart.
Pending
The order has been placed and is waiting for your first action. This is the default status for most completed checkouts. Review the order details, verify the shipping address, and confirm or reject the order from here.
Confirmed
You have reviewed and accepted the order. The customer knows their order is being processed. Move orders to this status as soon as you have verified the address and payment.
Prepared
The items have been picked, packed, and are ready to hand off to a carrier. Use this status as an internal signal that packing is complete.
Shipped
The package has been handed to a carrier and is in transit. Once you mark an order as Shipped, share a tracking number with the customer via a note or a separate communication channel.
Delivered
The carrier has confirmed delivery to the customer's address. Update to this status when you receive confirmation from the carrier or the customer.
Done
The order is fully complete: payment has been collected and the customer has received their goods. This is the terminal successful state.
Out of stock
You accepted the order but cannot fulfill it because an item is unavailable. Contact the customer to offer an alternative or a refund before moving the order forward.
Not reached
The carrier attempted delivery but could not locate or contact the customer. Reach out to verify the address before rescheduling.
Cancelled
The order has been cancelled, either by you or at the customer's request before shipment.
Rejected
You declined to fulfill this order. Use this status for suspicious orders, out-of-area deliveries, or orders that cannot be processed for any reason.
Return request
The customer has asked to return items. Review the request and move to On return once you have approved it and arranged collection.
On return
The return is in progress: the carrier is collecting the package or it is already in transit back to you.
Returned
The items have been received back in your possession. Process any refund or exchange and close the loop with the customer.
Payment status
Separate from the order status, each order shows a payment badge. A green Paid badge means the order has been paid; the payment method is shown beside it, for example, Paid with Cash on delivery or Paid with Card. A grey Unpaid badge means payment has not yet been collected. Supported payment methods include Cash on delivery, Bank transfer, Card, PayPal, Stripe, CMI, and Paystack.
Fulfillment status
Each order also shows a fulfillment badge independent of the order status. A green Fulfilled badge means physical items have been dispatched. A grey Unfulfilled badge means nothing has been shipped yet. You can update the fulfillment status independently from the order status inside the order detail view.
Order flags
In addition to status, Storeep attaches informational flags to orders. These appear as small tags on both the list and detail views.
- Suspicious: the anti-fraud system has flagged this order. The row is highlighted with a red background in the orders list. Treat with extra caution before fulfilling.
- Duplicated: the same customer placed an identical or very similar order in a short time window. Review both orders before shipping to avoid double-fulfillment.
- Returning: the customer has a prior completed order that is older than 5 days. This is a loyal repeat customer.
- Test: the order was placed through a test checkout session and should not be fulfilled. Test orders are excluded from exports.
- Abandoned (inside order detail only): shown when an order's current status is no longer Abandoned but it was originally an abandoned cart that was later recovered or manually updated.
Wallet threshold and hidden orders
If your store's outstanding balance reaches its threshold, new incoming orders are hidden from view and their customer details are masked with dashes. A warning banner appears at the top of the orders page. Go to Settings > Wallet > Deposit to pay your balance and unhide those orders. Hidden orders are still counted in status totals, but the customer name, phone, email, items, and payment method are not accessible until the balance is cleared.
Status counts bar
Above the orders table, a row of status cards shows how many orders are currently in each status. Clicking a status card adds it as a filter; clicking it again removes the filter. Multiple statuses can be selected simultaneously. The counts update to reflect any other filters, such as market, date range, or product, that you have also applied.