Automator is an app you install from the Apps market. It watches your store for abandoned orders (checkouts a customer started but never finished) and, after a delay you choose, automatically changes their status from Abandoned to Pending and forwards them to every connected service or app so your team can follow up and recover the sale.
What Automator does
When a customer fills in checkout but does not complete the order, Storeep records it as Abandoned. Automator monitors these orders and, once your recovery time has passed, it:
- Changes the order status to Pending so it appears in your normal orders workflow.
- Fires an order event to all connected integrations (call center apps, courier apps, Google Sheets, webhooks, and pixels), exactly as a freshly placed order would.
The forwarded order keeps an "abandoned" flag, so apps that distinguish completed orders from recovered ones still know its origin.
Installing Automator
- Open Apps in your dashboard.
- Open the Utilities and Enhancements tab and find Automator.
- Click Install on its card and confirm.
Automator is a paid app, billed monthly from your wallet (included on the Business plan). The price shows on its card. See Installing and managing apps for how billing and renewal work.
Opening Automator settings
After installation, go back to Apps and click Settings on the Automator card to open its settings.
Auto changer abandoned orders
The Auto changer abandoned orders toggle turns the whole feature on or off. When it is on, Storeep shows the live configuration inline: "Once auto changer is activated, any abandoned cart or order will be automatically changed to pending status after [N] minutes, and sent to all connected services and apps, if any are available." The [N] reflects your current Recovery time. While the toggle is on, the Recovery time, Filters and older orders settings show under it. When the toggle is off, they are hidden and no abandoned order is touched.
Recovery time
The Recovery time slider sets how many minutes Automator waits after an order is abandoned before converting it to pending.
- Range: 10 to 60 minutes.
- Default: 20 minutes.
On screen you will see this tip: "Allow customers sufficient time to complete their purchase naturally. Setting this time too short may interrupt active checkouts." A short value recovers orders faster but risks pinging customers who are still actively checking out, so 20 minutes is a safe starting point.
Filters
Abandoned orders are saved as soon as a customer types a valid phone number or email, so some of them hold only a phone number. The Filters list lets you keep only the leads you want: pick none, one or several. An abandoned order that fails a filter you picked is changed to Canceled instead of Pending. It is not sent to any app, and no fee is taken for it.
- Complete orders only: the order turns to pending only when every field your checkout form marks as required for that market is filled (for example name, address and city). You choose which fields are required in the builder, see Checkout form fields. An order with a digital product also needs an email, like at checkout.
- No duplicate orders: the order is canceled when the same customer already placed an order.
- No VPN or proxy visitors: the order is canceled when the visitor used a VPN or a proxy.
Orders paid online (PayPal, Stripe, CMI, Paystack and Mobile Money) also wait as abandoned until the payment arrives. The filters never cancel them, so a late payment still lands on its order.
A canceled order stays in Orders, so you can still change its status by hand.
Saving your settings
Click Save. The message "Automator has been updated successfully" confirms it.
How and when orders are converted
You do not need to do anything by hand. Once your recovery time has passed, the abandoned order is changed to pending automatically. Each order is converted only once, then it follows your normal pending workflow.
Automator only picks up orders abandoned within the last hour. Orders abandoned longer ago, for example before you installed Automator or while the toggle was off, stay abandoned. Because of this one hour window, a recovery time well under 60 minutes is the safest choice.
Sending older abandoned orders
When some abandoned orders are older than one hour, a Send older abandoned orders button appears under Filters with how many there are. It works only while the auto changer is saved on. Click it and confirm, and within a minute those orders go through the same steps as recent ones: your filters, then pending, then your connected apps, with the usual fees. It runs once per click, so new older orders need another click later. You can also change any order by hand from Orders.
Billing and plans
A recovered order counts the same as any other order on your plan. When it changes to pending, it counts toward your plan's monthly limits and is billed like a normally placed order, only once.
Per-market behavior
Automator is a single store-wide setting. The same toggle and the same recovery time apply to abandoned orders from every market. There is no separate timer per country or per market. The forwarded order still carries its own market, so market-aware apps receive the correct destination.
Working with Google Sheets
The Google Sheets app can be set to log Only abandoned orders. For abandoned orders to reach the sheet automatically, Automator must be installed and the Auto changer abandoned orders toggle must be on. Recovered orders are then written to your sheet as they convert.
Things to know
- Automator only acts on orders whose status is still Abandoned. It never changes orders that are already pending, confirmed, or in any other status.
- Turning the toggle off stops future conversions but does not reverse orders that were already changed to pending.
- If you have no connected services or apps, Automator still changes the status to pending, but there is nothing to forward the order to.
- Deleted and hidden orders are ignored.
Product rules: renewing discount end dates
Automator can also look after your products. Open the Products tab in its settings, click Manage product rules to see your rules, then Add new product rule.
A rule with the action Renew the discount end date starts a sale again on its own. When the discount end date of a product passes, Automator moves it forward by the Renewal period you picked, from 6 hours to 30 days, so the discounted price and its countdown come back. It checks every minute.
- Products: pick All discounted products or Only specific products.
- Only products with a discounted price and a discount end date are renewed. A product with no end date is left alone.
- A product can belong to one active rule only. To move it to another rule, pause the first rule or remove the product from it.
- Turn off a rule's Activate switch to pause it without deleting it. The list shows when each rule last ran and how many times.