Overview
Storeep runs on a prepaid wallet. You deposit funds into your store wallet in USD, and every charge (plan subscriptions, app subscriptions, one-off purchases, and the landing page generator) is deducted from that balance. If your balance cannot cover a charge when it comes due, your store can be interrupted until you top up. To open your wallet, go to Settings and click the Billing card (described as "Wallet balance and invoices"), or open Settings, Wallet and bills directly. You need the settings permission to view or use the wallet.
Wallet balance and due amount
Two summary cards sit at the top of the panel:
- Store wallet balance: your available credit in USD, shown truncated to two decimal places.
- Due amount: charges that have accrued but are not yet settled from your balance. This card is highlighted to draw your attention.
Your due amount builds up as you use paid features. Once it reaches your account's billing threshold, Storeep tries to settle it automatically:
- If your balance covers the due amount, the amount is deducted, a Deduction transaction is recorded, your due amount resets to zero, and you receive a confirmation email.
- If your balance is not enough, the charge cannot be taken. You receive an "action required" email and your store may be interrupted until you add funds.
Adding funds (depositing)
Click Add funds to open the deposit form.
Amount field
- Required. Enter a numeric value in the Amount field (the currency is USD).
- Minimum deposit: 5 USD. Anything lower is rejected with "The amount must be 5 USD or more".
- Maximum deposit: 999,999.99 USD per transaction.
- Amounts are truncated to two decimal places before processing.
- If your due amount has reached the billing threshold and is larger than your balance plus the amount you typed, the deposit is blocked. The error tells you the minimum to enter, which is your due amount minus your current balance, so the top-up actually clears what you owe.
Payment methods
Deposits are processed through a secure external payment provider. Supported methods shown on the form are Visa, Mastercard, Maestro, American Express, CMI, PayPal, Apple Pay, and Google Pay. After you enter an amount and click Add, a secure checkout opens. When the checkout completes, the funds are credited to your wallet and you are returned to the wallet panel.
iOS in-app purchase
If you open the wallet inside the Storeep iOS app and your store has no completed transaction tied to an order yet, the standard amount field is replaced with Apple in-app purchase buttons for fixed amounts: +5, +10, +20, +30, +40, and +50 USD. Once your store has at least one completed transaction, the standard deposit form is shown instead, on iOS as well as everywhere else.
Latest operations
The wallet panel lists your 20 most recent transactions with columns Date, Status, Type, and Amount. This list shows pending, completed, and failed transactions. Canceled transactions appear only in the full logs.
Transaction types
- Deposit: funds added to your wallet. Shown in green with a + sign.
- Deduction: a settled charge taken from your balance. Shown in red with a - sign.
- Purchase: a one-off purchase. Shown in red.
- Subscription: a plan or app subscription charge. Shown in red.
- Landing page generator: a charge for the landing page generator. Shown in red.
Transaction statuses
- Pending: created but not yet completed or failed.
- Completed: processed successfully.
- Failed: attempted but unsuccessful, for example a declined payment.
- Canceled: canceled before completion (visible in the full logs only).
Full transaction logs
When you have 10 or more transactions, a Transactions logs link appears in the latest operations header. It opens a paginated view (40 per page) of every transaction for your store in reverse chronological order, including canceled ones.
Current subscriptions
Below the transaction history, Current subscriptions lists your active plan subscription and any active app subscriptions. Each row shows:
- Subscription start date and Subscription end date: the start and expiry of the current period.
- Subscription: the plan name (Starter, Basic, Pro, Master, or Business) or the app name.
- Subscription amount: the price in USD for that period.
- Subscription duration: Monthly (a period of 28 to 31 days) or Annually (a longer period).
Plans and prices
You change plans on the Plans page. The tiers are:
- Starter: free, but a fee applies on payments (0.25% on cash-on-delivery, 0.5% on online payments).
- Basic: 27 USD per month. Up to 50K USD in sales and 2,000 orders per month.
- Pro: 39 USD per month. Up to 100K USD in sales and 5,000 orders per month.
- Master: 87 USD per month. Up to 300K USD in sales and 8,000 orders per month.
- Business: 189 USD per month. Up to 1M USD in sales and 20,000 orders per month.
All paid plans include unlimited markets and unlimited domains. If you exceed your plan's monthly sales or order limits, extra fees apply at the same rates as the Starter plan. Upgrading mid-cycle is prorated: you pay only for the remaining days of the current period, then the full monthly price afterward.
Automatic renewal
Subscriptions renew automatically when your wallet balance covers the cost at renewal time. Keep enough credit in your wallet before the expiration date so your store and apps are not interrupted. The panel shows a reminder note about this.
Tips
- Keep your balance comfortably above the combined monthly cost of all active subscriptions so a renewal never fails.
- If a deposit fails at checkout and you retry, your existing pending deposit is updated with the new amount rather than duplicated, so you will not see two pending deposits.
- All wallet and billing amounts are shown to two decimal places.