Overview
Storeep runs on a prepaid wallet. You deposit funds into your store wallet in USD, and every charge (plan subscriptions, app subscriptions, one-off purchases, and the landing page generator) is taken from that balance. If your balance cannot cover a charge when it comes due, your store can be interrupted until you top up. Open Settings > Billing. You need the Settings permission to view or use the wallet.
The wallet belongs to the store. If you have several stores, each one has its own balance.
Wallet balance and unpaid usage fees
Two cards sit at the top of the window:
- Wallet balance: your available credit in USD.
- Unpaid usage fees: fees that have built up but are not yet taken from your balance.
Your due amount grows as you use paid features. Once it reaches your billing limit, Storeep tries to settle it automatically:
- If your balance covers the due amount, it is taken from your balance, a Deduction appears in your history, the due amount goes back to zero, and you get a receipt email.
- If your balance is not enough, you get an "action required" email and your store can be interrupted until you add funds. While the amount is unpaid, some things wait, for example webhooks and orders sent to courier apps.
Adding funds
Click Add funds to open the Deposit window.
- Type the amount in USD in the Amount field. The minimum is 5 USD.
- If you have a large due amount that your balance cannot cover, the amount you add must be enough to clear it. The error message tells you the minimum to enter.
- Click Add. A secure payment window opens. It accepts Visa, Mastercard, Maestro, American Express, CMI, PayPal, Apple Pay, and Google Pay.
- Once the payment is done, the funds are added and you return to your wallet.
If the payment window shows an error instead of the card form, see Error E-403 when adding funds.
VAT and taxes, and why you were charged more than you deposited
Amounts are entered without tax. Depending on your country, VAT or sales tax is added on top at checkout, so the total charged to your card can be higher than the deposit amount you entered. That difference is tax, not a Storeep fee. Your wallet is still credited the full amount you entered, never the amount minus tax. The tax is decided by the Country field on the payment window, not by the markets you sell in. It is detected from your connection the first time you deposit. To exclude the VAT, change the Country field on the payment window before you pay, or add a business VAT number where the reverse charge applies.
iPhone app
In the Storeep iOS app, a store that has never completed a card payment sees Apple in-app purchase buttons for fixed amounts (+5, +10, +20, +30, +40 and +50 USD) instead of the amount field. After the first completed payment, the normal deposit form is shown in the app too.
Latest operations
The wallet lists your recent transactions with Date, Status, Type, and Amount. When you have many transactions, a Transactions logs link opens the full history, including canceled ones.
- Types: Deposit (money added, in green), Deduction (fees taken), Purchase (a one-off purchase), Subscription (a plan or app subscription), and Landing page generator.
- Statuses: Pending (not finished yet), Completed, Failed (for example a declined card), and Canceled.
If a deposit fails and you try again, the pending deposit is updated instead of creating a new line.
Current subscriptions
Current subscriptions lists your plan and your paid apps, with the Subscription start date, Subscription end date, the Subscription name, the Subscription amount in USD, and the Subscription duration (Monthly or Annually).
Plans and prices
You change plans on the Plans page. Every paid tier is billed monthly or yearly, and the yearly term saves up to 20%:
- Starter: free, but a fee applies on payments (0.25% on cash-on-delivery with a 0.02 USD minimum, 0.5% on online payments).
- Basic: 27 USD/month or 259 USD/year. 50K USD in sales and 2,000 orders per month.
- Pro: 39 USD/month or 374 USD/year. 100K USD and 5,000 orders per month.
- Master: 87 USD/month or 835 USD/year. 300K USD and 8,000 orders per month.
- Business: 169 USD/month or 1,622 USD/year. 1M USD and 20,000 orders per month.
A yearly term carries twelve times those limits in one pool. All paid plans include unlimited markets and unlimited domains, and going over a limit costs the same rates as Starter. For proration, term switches and cancellation, see Plan billing and renewals.
Automatic renewal
Subscriptions renew automatically when your wallet balance covers the cost at renewal time, on the same plan and the same term. Keep enough funds in your wallet before the end date so your store and apps are not interrupted. Renewal reminders arrive by email and in the app, see Notifications.