Overview
Storeep runs on a prepaid wallet. You deposit funds into your store wallet in USD, and every charge (plan subscriptions, app subscriptions, one-off purchases, and the landing page generator) is deducted from that balance. If your balance cannot cover a charge when it comes due, your store can be interrupted until you top up. To open your wallet, go to Settings and click the Billing card, or open Settings, Billing directly. You need the settings permission to view or use the wallet.
Wallet balance and due amount
Two summary cards sit at the top of the panel:
- Store wallet balance: your available credit in USD, shown truncated to two decimal places.
- Due amount: charges that have accrued but are not yet settled from your balance. This card is highlighted to draw your attention.
Your due amount builds up as you use paid features. Once it reaches your account's billing threshold, Storeep tries to settle it automatically:
- If your balance covers the due amount, the amount is deducted, a Deduction transaction is recorded, your due amount resets to zero, and you receive a confirmation email.
- If your balance is not enough, the charge cannot be taken. You receive an "action required" email and your store may be interrupted until you add funds.
Adding funds (depositing)
Click Add funds to open the deposit form.
Amount field
- Required. Enter a numeric value in the Amount field (the currency is USD).
- Minimum deposit: 5 USD. Anything lower is rejected with "The amount must be 5 USD or more".
- Maximum deposit: 999,999.99 USD per transaction.
- Amounts are truncated to two decimal places before processing.
- If your due amount has reached the billing threshold and is larger than your balance plus the amount you typed, the deposit is blocked. The error tells you the minimum to enter, which is your due amount minus your current balance, so the top-up actually clears what you owe.
VAT and taxes, and why you were charged more than you deposited
Amounts are entered without tax. Depending on your country, VAT or sales tax is added on top at checkout, so the total charged to your card can be higher than the deposit amount you entered. That difference is tax, not a Storeep fee. Your wallet is still credited the full amount you entered, never the amount minus tax. The tax is decided by the Country field on the checkout page, not by the markets you sell in. It is detected from your connection the first time you deposit. To exclude the VAT, change the Country field on the checkout page before you pay, or add a business VAT number where the reverse charge applies.
Payment methods
Deposits are processed through a secure external payment provider. The form accepts Visa, Mastercard, Maestro, American Express, CMI, PayPal, Apple Pay, and Google Pay. Enter an amount, click Add, and a secure checkout opens. Once it completes, the funds are credited and you return to the wallet panel. If the checkout shows an error instead of the card form, see Error E-403 when adding funds.
iOS in-app purchase
In the Storeep iOS app, a store with no completed order transaction yet sees Apple in-app purchase buttons for fixed amounts instead of the amount field: +5, +10, +20, +30, +40 and +50 USD. After the first completed transaction, the standard deposit form is shown on iOS too.
Latest operations
The wallet panel lists your 20 most recent transactions with columns Date, Status, Type, and Amount. This list shows pending, completed, and failed transactions. Canceled transactions appear only in the full logs.
Transaction types
- Deposit: funds added to your wallet. Shown in green with a + sign.
- Deduction: a settled charge taken from your balance. Shown in red with a - sign.
- Purchase: a one-off purchase. Shown in red.
- Subscription: a plan or app subscription charge. Shown in red.
- Landing page generator: a charge for the landing page generator. Shown in red.
Transaction statuses
- Pending: created but not yet completed or failed.
- Completed: processed successfully.
- Failed: attempted but unsuccessful, for example a declined payment.
- Canceled: canceled before completion (visible in the full logs only).
Full transaction logs
When you have 10 or more transactions, a Transactions logs link appears in the latest operations header. It opens a paginated view (40 per page) of every transaction for your store in reverse chronological order, including canceled ones.
Current subscriptions
Below the transaction history, Current subscriptions lists your active plan subscription and any active app subscriptions. Each row shows:
- Subscription start date and Subscription end date: the start and expiry of the current period.
- Subscription: the plan name (Starter, Basic, Pro, Master, or Business) or the app name.
- Subscription amount: the price in USD for that period.
- Subscription duration: Monthly or Annually. For a plan this is the term you bought, for an app it follows the length of the period.
Plans and prices
You change plans on the Plans page. Every paid tier is billed monthly or yearly, and the yearly term saves up to 20%:
- Starter: free, but a fee applies on payments (0.25% on cash-on-delivery with a 0.02 USD minimum, 0.5% on online payments).
- Basic: 27 USD/month or 259 USD/year. 50K USD in sales and 2,000 orders per month.
- Pro: 39 USD/month or 374 USD/year. 100K USD and 5,000 orders per month.
- Master: 87 USD/month or 835 USD/year. 300K USD and 8,000 orders per month.
- Business: 169 USD/month or 1,622 USD/year. 1M USD and 20,000 orders per month.
A yearly term carries twelve times those limits in one pool. All paid plans include unlimited markets and unlimited domains, and going over a limit costs the same rates as Starter. For proration, term switches and cancellation, see Plan billing and renewals.
Automatic renewal
Subscriptions renew automatically when your wallet balance covers the cost at renewal time, a plan on the same tier and the same term it already runs on. Keep enough credit in your wallet before the expiration date so your store and apps are not interrupted. The panel shows a reminder note about this.
Tips
- Keep your balance above the combined cost of all active subscriptions so a renewal never fails.
- If a deposit fails and you retry, the existing pending deposit is updated with the new amount rather than duplicated.
- All wallet and billing amounts are shown to two decimal places.