How do I recover a deleted order or an abandoned cart?

Storeep gives you two separate recovery paths: one for orders you deleted from the orders list, and one for customers who started a checkout but never placed the order. This article covers both.

Recovering deleted orders

When you delete a real order it is soft-deleted, not erased. The record is kept behind the scenes and can be restored for up to 2 months from the moment you deleted it. After 2 months a nightly cleanup permanently removes it along with its items, address, and the customer record if that customer has no other orders. There is no way to recover an order past that window.

Test orders are the exception: deleting a test order removes it immediately and permanently, so test orders never appear in the recovery panel.

Opening the recovery panel

1. Open the Orders page.
2. In the toolbar above the orders table, click the circular rotate-arrow button (the curved-arrow icon next to the filter button).
3. A modal titled Recover deleted orders opens, listing every order you deleted in the past 2 months.

You need the Orders permission to open this panel and to recover orders. Staff without it get a permission error.

Reading the list

Each row in the Deleted orders table shows:

• Order: the order number, with the date and time it was deleted shown underneath in your store's timezone.
• Customer: the shipping full name (shown as "- -" if the order has no name).
• Total: the order total followed by its currency.
• Status: the status the order held at the moment it was deleted.

The list is sorted with the most recently deleted orders first and shows 40 orders per page, with pagination at the bottom. If nothing matches, you see a "There's no deleted orders" message.

Filtering by deletion date

Use the Date range filter at the top of the panel to narrow the list. Pick a start and end date (the calendar also lets you set a time), then press Show results. The filter works on the deletion date, not the original order date, and it cannot reach further back than 2 months, since anything older is already purged.

Recovering orders

• One order: click the Recover the order button (rotate-arrow icon) on that row. It is restored instantly to your active orders list.
• Several at once: tick the checkbox on each order you want back, then choose Recover orders from the table's action menu. All selected orders are restored in one step.

Recovery never changes the order. It returns with the exact same status, items, total, and customer details it had before deletion.

Re-engaging abandoned carts

When a shopper adds items and starts checkout but does not submit the order, Storeep saves the attempt with the Abandoned status so the lead is not lost. Orders started with an online gateway (PayPal, Stripe, CMI, or Paystack) are also held as Abandoned until the payment clears, which keeps unconfirmed payments out of your active queue. See Understanding order statuses for the full breakdown.

You can follow up by hand: open the abandoned order and call, message, or email the customer using the contact details captured at checkout. To recover carts automatically instead, use the Automator app.

The Automator app

Automator is a subscription app (5.99 USD per month) listed under Utilities & Enhancements in Apps. It does not send messages on its own. Instead it flips an abandoned cart to Pending after a timer you set, then pushes that now-active order out to every service and app you have connected, for example a courier or fulfillment integration, so it can be processed like any normal order.

To set it up:

1. Open Apps, find Automator, and click Install.
2. Open the app's settings at Apps > Automator.
3. Turn on Auto changer abandoned orders.
4. Set the Recovery time slider. Allowed values run from 10 to 60 minutes, and the default is 20 minutes.
5. Click Save.

Once active, any cart abandoned for longer than your chosen time is automatically moved to Pending and handed to your connected apps. Keep the timer generous: setting it too short can interrupt buyers who are still completing checkout. The auto-changer only acts on recent carts (those abandoned within roughly the last hour), so very old abandoned orders are left untouched.