Storeep provides two separate panels under Settings for session management: Logins shows every active login to your merchant account, and Banned sessions shows every IP address and device that has been banned from your store. Both panels require the Settings permission.
Logins (active sessions)
Go to Settings and click Logins. The table lists all active sessions for your account. Each row shows:
- Date: when the session was created, displayed in your store's timezone.
- IP: the IP address the session was opened from.
- Country: country flag derived from the IP address.
- Browser: detected browser name.
- OS: operating system.
- Device: device type.
Your current session is marked with a This device badge. The checkbox and logout button are disabled for the current session so you cannot accidentally log yourself out.
A note at the top of the panel reads: "Logging in from a location or IP address you don't know may indicate that the account has been hacked."
Sessions are paginated at 40 per page, ordered newest first.
Logging out a session
To log out a single session, click the power icon at the end of that row. To log out multiple sessions at once, tick the checkboxes and use the Logout sessions dropdown action. Logging out a session ends that login immediately; the account holder using that session will be returned to the login screen on their next request.
Banned sessions
Go to Settings and click Banned sessions. This panel lists every IP address and device that has been banned from your store. Bans can come from two sources: an IP ban triggered by the Spy Blocker app or by manually banning a visitor from the order details page, or a device ban created by the Shield app. Both types appear in a single unified list ordered by ban date, newest first, paginated at 20 per page.
An informational note explains: "IPs and devices banned from your store. Bans created from order details appear here even when the Spy Blocker or Shield app is not installed."
Reading the ban table
Each row shows:
- IP / Device: the exact IP address for IP bans, or the device identifier for device bans. The ban date and time in your store's timezone appears below the identifier.
- Type: a tag indicating IP (globe icon) or Device (shield icon).
- Country: country flag from the associated session, or a dash if no session data is linked.
- Browser, OS, Device: from the associated session, or a dash.
- VPN/Proxy: Detected or Undetected from the session, or a dash if unknown.
Releasing a ban
To release a single ban, click the unlock icon at the end of the row. To release multiple bans at once, tick the checkboxes for the rows you want and then use the Release selected bans dropdown action. If you release a mix of IP bans and device bans in one action, all of them are lifted together. If anything goes wrong during the process, none of the bans are changed.
How bans are created
Bans can be created in three ways:
- Automatically by the Spy Blocker app when it detects suspicious content-scraping behaviour.
- Automatically by the Shield app when a device matches a fraud pattern.
- Manually from the order details page by clicking the ban action on a specific visitor's session.