How do I change my account name, email, phone, or photo?

Opening your account settings

Go to Settings > Account. The Account settings window holds your photo, name, email, and phone. Click Save to apply your changes. Your password, login codes, and trusted devices are in Settings > Security, see Security and two-step verification.

These details belong to you as a person, not to the store. If you own or work on several stores, the same name and email are used on all of them.

Personal information

• Photo: your profile picture. Click the upload area to pick an image from your media library or upload a new one. Clear it to remove your photo.
• Firstname and Lastname: both are required.
• Email address: the email you use to log in and where Storeep sends your account emails. It must be a valid address that no other Storeep account already uses.
• Phone number: required. Pick your country code from the flag list first, then type your local number without the country prefix. The number is checked against that country's format.

Changing your email address

A new email is not applied right away. This protects your account.

1. Type the new address and click Save.
2. Storeep first sends a 6-digit code to your current address, or asks for the code from your authenticator app if you turned one on. Nothing is saved until you enter it.
3. Storeep then sends another 6-digit code to the new address, and a window asks you for it.
4. Enter that code. You see "Your email address has been updated successfully" and from now on you log in with the new email.

Your other changes (name, phone, photo) are saved together with the first code. Storeep also emails your old address to say the email was changed, and every trusted device asks for a code again at its next login.

If the code does not work

• No email: the first code goes to your current inbox and the second to the new one. Check the spam or promotions folder, and check you typed the new address correctly.
• "The code has expired": the first code works for 10 minutes. Click Save again to get a new one.
• "The pin code has expired": the code is only valid for a short time. Click Save again with the new email to get a fresh code.
• "Too many incorrect attempts": after several wrong codes the change is cancelled. Start again from step 1.
• "This email address is no longer available": another account started using that address while your code was pending. Choose a different email.

Changing your password

Your password is changed in Settings > Security, on the Password tab. See Security and two-step verification.

Cannot log in?

If you forgot your password, see Resetting your password. For other sign-in trouble, see Login problems.

Common questions

• Can staff members open this window? Yes. Every staff member can change their own account, whatever permissions the store owner gave them.
• Can I change the store owner? Not from this window. It only changes your own details.
• How do I close my account? Your account is closed when you delete the last store you belong to. See Deleting a store.
• Where do I change my dashboard language? Use the language button in the top bar of your dashboard. It changes the language you see, not your storefront language. Storefront languages are set per market, see Languages.