What WhatsApp Connect does
WhatsApp Connect links your own WhatsApp number to your store. It can:
- Send each buyer an order confirmation message on WhatsApp, with a photo of the product they ordered.
- Redirect the buyer to a WhatsApp chat with you right after checkout.
- Confirm or cancel the order automatically when the buyer replies yes or no.
- Send marketing campaigns to past customers. See How do I send a WhatsApp marketing campaign to past customers?
WhatsApp Connect is a paid monthly subscription app. The price is shown on its install screen.
Connecting your WhatsApp number
- Open WhatsApp Connect from the Apps page and click Install.
- Open the app. It shows a QR code.
- On your phone, open WhatsApp. Tap the menu (three dots) on Android, or Settings on iPhone.
- Tap Linked devices, then Link a device, and scan the QR code.
Your number then shows under Connected Whatsapp number, and the Automated orders notifications and Marketing campaigns tiles open. This uses WhatsApp's linked devices feature. Keep WhatsApp active on your phone and do not remove the linked device. If you see "This number is no longer connected", open WhatsApp on your phone, check the linked device is active, or scan the QR code again.
Setting up order notifications
You set one notification per market. Open the app, click Automated orders notifications, then Add new automated orders notification.
- Activate: when on, buyers in this market get the message when they order. On by default.
- Order Redirect: when on, a WhatsApp chat with your number opens for the buyer right after the order. On by default.
- Country: the market this message is for. Each market can have only one notification. To change one, edit it.
- Notification message: the text sent to the buyer. A preview shows how it will look in WhatsApp.
Click a tag under Dynamic Message Tags to add it to your message. Each is replaced for every order and shown in bold:
- Customer name
{customer_fullname}: the buyer's full name. - Product name
{product_name}: the first product in the order. - Order total
{order_total}: the order total with its currency. - Amount to collect
{order_cod_amount}: the amount the courier should collect on delivery. If nothing is prepaid, it equals the order total.
The message is sent with a photo of the first ordered product, when it has one. It only goes to buyers who left a phone number that is on WhatsApp.
Customers confirm or cancel by reply
When a buyer answers your message, Storeep reads the reply:
- A yes, like "yes", "ok", "oui", "نعم", "واخا", or a ✅ or 👍, moves their latest Pending order to Confirmed.
- A no, like "no", "cancel", "non", "لا", or a ❌ or 👎, moves it to Canceled.
The buyer gets a ✅ or ❌ back so they know it worked. Only recent pending orders (from the last week) change. Other messages, photos, and voice notes are left for you to answer. When Order Redirect is on, the chat opens with a ✅ ready to send, so the buyer can confirm with one tap. Learn about statuses in What do the order statuses mean and how do I change them?
Things to watch for
- Stay connected. If the linked device is removed or WhatsApp logs it out, messages stop until you scan the QR code again.
- One notification per market. Add a separate one for each market you sell in.
- No phone, no message. Buyers without a WhatsApp phone number on their order are skipped.