What Ozon Express is for
Ozon Express is a cash on delivery (COD) delivery company in Morocco. With the app installed, each order from your Morocco market becomes an Ozon Express parcel the moment you change its status to Confirmed. Orders from other markets are never sent.
Connect Ozon Express
- Install Ozon Express from Apps and open it.
- In your Ozon Express account, open the Compte page and generate your API key. In the Connection tab, copy your ID into API ID and the key into API key.
- In the General tab, keep Activate on, choose whether the buyer may open the parcel before paying with Allow opening the parcel, and pick where your products are.
- Click Save. Storeep checks the keys with Ozon Express right away and tells you if they are wrong.
- In the Connection tab, click Send test parcel. Storeep creates one parcel named TEST STOREEP - NE PAS RAMASSER worth 1 MAD in your Ozon Express account, so you can see it arrive. Delete it in Ozon Express before a pickup.
Where are your products?
- At my place: Ozon Express picks up your parcels from you.
- In the Ozon Express warehouse: Ozon Express prepares your parcels from your stock. Each product's SKU in Storeep must be the same as its reference in your Ozon Express stock. An order with a product that has no SKU is not sent.
Send an order from the order page
You do not have to confirm an order first. Open any order from your Morocco market and go to its Delivery tab: the Ozon Express card is there as long as the app is installed. Check the city, pick where the parcel Ships from, then click Send to Ozon Express. An order that is not confirmed yet is confirmed automatically once the parcel is created.
Ships from starts on your choice in Where are your products?. What you pick only applies to this parcel, and once it is sent the card shows where it left from.
You can send an order that is Abandoned, Pending, Not reached, Confirmed, Prepared or in one of your own statuses. Any other order, for example a Shipped, Delivered or Cancelled one, shows Not sent with its status, since only orders that have not left yet can be sent.
How the Ozon Express city is found
Ozon Express needs one of its own cities for every parcel. Storeep finds it from the city and address your buyer typed, in French, Arabic or common spellings like "mrakch". Ozon Express lists Casablanca by district, so for a buyer in Casablanca the district comes from the address, for example Maarif or Sidi Moumen. When the address names no district, the parcel goes to Casablanca Centre Ville. When the city had to be guessed, the order page shows a Guessed tag. Ozon Express does not let other apps change a parcel once it exists, so to change its city, edit the parcel in your Ozon Express account.
Order statuses
Ozon Express does not send delivery updates to other apps, so your order statuses do not change by themselves. Each time you open an order, its Ozon Express section shows the latest parcel status in Ozon Express's own words, for example "Nouveau Colis". Change the order status yourself when the parcel is delivered or returned.
Print the label
On an order that has a parcel, click Print label in the Ozon Express section to open the 10 x 10 cm label. To print it, Storeep creates a delivery note for this parcel in your Ozon Express account and reuses it on the next print. It does not request a pickup, so you keep grouping parcels for pickups in your Ozon Express account. Only staff members who can manage orders see this button.
When an order is not sent
Open the order: the Ozon Express section says why and lets you fix it.
- City not found: pick the Ozon Express city and click Send to Ozon Express.
- Phone not accepted: Ozon Express only delivers to Moroccan numbers. Edit the phone, then send the order.
- No address: add an address, then send the order.
- Product not in warehouse: some products have no SKU. Give each one the reference it has in your Ozon Express stock, then send the order.
- Refused by Ozon Express: hover the tag to read the reason Ozon Express gave, fix it, then send the order.
- No answer: Ozon Express did not reply in time, so the parcel may or may not exist. Look for the order in your Ozon Express account before you send it again.
Confirming the same order again never creates a second parcel. If you delete a parcel in Ozon Express, the order page notices the next time you open it and lets you send the order again.
What Ozon Express receives
- The buyer's name, phone, address and note. The note starts with your order number and the name of the person who confirmed or sent the order.
- The amount to collect, which is the order total minus anything already paid online.
- Each product's name and quantity, and each product's SKU and quantity when Ozon Express prepares the parcel from your stock.
- Whether the buyer may open the parcel before paying, from Allow opening the parcel.
More help
See courier apps with keys for key errors and COD fulfillment networks for the other couriers.