How do I accept manual bank transfers and collect receipts on WhatsApp?

What Bank transfer does

The Bank transfer app shows your bank account details at checkout so a buyer can pay you with a manual transfer. After they pay, the buyer sends their payment receipt to the WhatsApp number you provide, and you confirm the order once the money arrives. It is a manual method, so these orders need your review before fulfilment. For card and wallet gateways, see the Online card payments article.

Installing and adding a bank

1. Open Apps, find Bank transfer, and click Install.
2. Click Add new bank to enter your first bank account.
3. Fill in the fields below and save. Repeat Add new bank for each market you sell in.

One bank per market

Each bank entry is tied to a single one of your store's markets, and a market can hold only one bank account. If you try to add a second bank to a market that already has one, you get a message that the market already has a bank account. To serve several markets, add one entry per market. Each entry can be activated or deactivated on its own.

Bank fields

Some fields are required, the rest are optional and only needed for international wires.

• Activate: once on, this bank's details appear at checkout and buyers can send receipts to its WhatsApp number.
• Market: which of your markets this account serves. Required, and unique per market.
• Bank name: the display name shown to buyers. Required, up to 100 characters.
• Bank country: the country where the account is held. Required, chosen from the country list.
• Beneficiary name: the account holder's name. Required, up to 100 characters.
• Beneficiary address: optional, up to 255 characters, useful for international transfers.
• Account number: your account number. Required, letters and numbers only, up to 34 characters.
• IBAN: optional. Spaces are removed automatically, and it must follow the standard IBAN format (two letters, two digits, then up to 30 letters or digits).
• SWIFT / BIC code: optional, up to 11 characters, for international wires.
• Routing code: optional, up to 20 characters. Use it for the US routing number, UK sort code, Indian IFSC, or your country's equivalent.
• Account type: optional, either Checking or Savings.
• WhatsApp: the number buyers send their payment receipts to. Required, in full international format starting with a plus sign and country code (for example +212600000000).

How a bank transfer order flows

1. The buyer selects Bank transfer at checkout and sees your bank details for their market.
2. They pay from their own bank and send the receipt to your WhatsApp number.
3. You confirm the payment landed, then mark and fulfil the order.

Common questions

• Why does Bank transfer not show at checkout? The app must be installed, the bank entry's Activate toggle on, and a bank must exist for the buyer's market.
• Can different markets show different bank accounts? Yes. Buyers see the bank tied to their own market, so add one entry per market.
• What if I only need a domestic transfer? Fill in the required fields and leave IBAN, SWIFT / BIC, and beneficiary address blank. Add the routing code only if your local transfers need it.