How do I accept manual bank transfers and collect receipts on WhatsApp?

What Bank transfer does

The Bank transfer app adds a Bank transfer choice to your checkout, so buyers can pay you by a manual transfer (wire) instead of card or cash. You save your bank details and a WhatsApp number in the app. The buyer pays from their own bank, sends you the receipt, and you confirm the order once the money arrives. For card payments, see How do I set up online card payments?

Install and add a bank

1. Open Apps, find Bank transfer, and click Install.
2. Open the app and click Add new bank.
3. Fill in the fields below and click Add.
4. Repeat for each market that needs its own bank account.

One bank per market

Each bank is tied to one of your markets, and a market can hold only one bank. If you add a second bank to the same market, you see a message that the market already has a bank account. Each bank has its own Activate toggle, shown as Activated or Deactivated in the Banks list.

Bank fields

• Activate: turns this bank on.
• Market (required): the market this bank serves.
• Bank name (required).
• Bank country (required): the country where the account is held.
• Beneficiary name (required): the account holder's name.
• Beneficiary address (optional): useful for international transfers.
• Account number (required): letters and numbers only.
• International Bank Account Number (IBAN) (optional): spaces are removed for you.
• SWIFT / BIC Code (optional): for international transfers.
• Routing code (optional): a US routing number, UK sort code, Indian IFSC or your country's equal.
• Account type (optional): Checking or Savings.
• Whatsapp (required): the number buyers send payment proof to, in full international format with a plus sign and country code, for example +212600000000.

To change a bank, click it in the list. To remove banks, tick them and choose Delete banks.

How a bank transfer order works

1. The buyer chooses Bank transfer at checkout and places the order.
2. The order arrives in Orders as Pending.
3. On the order confirmation page, the buyer sees the amount to transfer and the bank details of that market's bank, with a button to send you the payment receipt on WhatsApp. The message already includes the order number.
4. When the money is in your account, confirm the order and ship it.

Common questions

• Why does Bank transfer not show at checkout? The app must be installed and the market the buyer is shopping in must have a bank with Activate on. Also check that the payment field is turned on in your checkout form.
• Does Bank transfer show in every market? No. It only shows in markets that have an active bank. To offer it in another market, add a bank for that market.
• Where do buyers see my bank details? On the order confirmation page, right after they place a bank transfer order. Make sure your store has the order confirmation page set up in the builder.
• I only need local transfers. Fill in the required fields and leave IBAN, SWIFT / BIC and beneficiary address empty. Add a routing code only if your local transfers need one.