How do I choose which products sell in a country and set a different price there?

How products and prices work per market

A product is only sold in the markets it has been added to. In a country where the product is not added, customers do not see it at all.

In each market, the price starts as your product price converted into that market's currency with the live exchange rate. You can replace it with your own price for any market except the primary one. For example, sell a product at 299 MAD in Morocco and 29 EUR in France, instead of the exact conversion.

Your primary market always uses the price you type on the product itself. See Product prices and discounts for the product form.

Where to manage it

You can add a product to markets and set market prices in two places:

• On the product: its Markets tab lists the markets it is sold in, with a pen button to edit a market's price.
• In the market: Settings > Markets, click a market that is not primary, then Products. This screen is handy to set up a whole country at once.

The Products screen does not exist on the primary market. To choose which products sell in your primary market, use each product's Markets tab.

Adding a product to a market

1. Open the market and click Products. The window is called Products in followed by the country.
2. In Products, search for the product and select it.
3. Click Add.

The product is now sold in that country, at your price converted to the market currency. The list shows each product with its current price in that market. A product that is already in the market cannot be added twice.

Setting a custom price

1. In the market's product list, click the product.
2. Each variant (for example each size or color) has its own block. A product without variants has one block.
3. Fill in Price and, if you want a sale, Discounted price. The empty field shows the converted price as a hint.
4. Click Save.

The price applies only to that variant in that country. Other markets and your product price do not change.

Price rules

• Use numbers only, like 199 or 19.99.
• The Discounted price must be lower than the price. When set, the normal price is shown crossed out on the product page.
• If you type a price and leave Discounted price empty, the variant has no discount in that country.
• Leave both fields empty to go back to the converted price.

What happens when prices change later

• You change the product price: markets still on the converted price follow the new price. Markets with a custom price keep your custom price.
• You change a market's currency: converted prices are recalculated in the new currency. Custom prices keep the same number, now read in the new currency, so check them. See Currencies.
• You make this market the primary: its current prices become your product prices. See Setting up markets.

Removing a product from a market

Tick the product in the market's list and choose Delete products. The product stops being sold in that country and its custom prices there are removed. The product itself, and its prices in other markets, are not deleted. You can add it back later: it then starts again at the converted price.

Common problems

• A product does not show in one country: it is not added to that market. Add it here or in the product's Markets tab. Also check that the product is not hidden.
• A new market has no products: new markets start empty. Add your products to it.
• The price in one country is wrong: open the product in that market and check the variant. Empty both fields to go back to the converted price.
• I need a price that does not follow the exchange rate: set a custom price per market as above.

Why does my product show a 404 or blank page in another country?

Each visitor sees the market of the country they are in. A product link opens only if the product is sold in that visitor's market. Check these points in order:

1. The product is added to that market. Open the product, go to its Markets tab, pick the country, and click Save. The country must first exist in Settings > Markets. When the product is missing from the market, visitors there see a page that says Product Not Available and "Sorry, this product is not available in" followed by the country.
2. The price is right in that market. Open the market's Products screen and check each variant's price, as explained above.
3. The product is published. On the product, Publish must be on. An unpublished product shows the normal 404 page to visitors, but still opens for you with the Go to the preview button, which is why it can look fine to you and broken to customers. Hide only removes the product from your home page and search, the link still works.
4. You use the right link. A duplicated product gets its own new link. The old link still opens the original product, so copy the link of the product you changed.
5. You are really looking at that country. Storeep picks the market from the visitor's location. If someone chose another country in your header's country selector, their browser keeps that choice. To see your store as a buyer in another country sees it, use Virtual VPN.

If the page shows Access Denied (403) instead, a security rule is blocking the visitor, see Why do I or my customers see a 403 page?. If the page stays completely blank after all these checks, contact support and send the product link and the country.