The Customers page gives you a single list of every person who has placed at least one order in your store. Customer profiles are built from order data: a customer only appears here once an order is linked to them. Use this page to look up contact details, review order history, and keep internal notes.
Opening the customers list
In the left-hand navigation, click Customers. The table shows one row per customer with three columns: Date (when the profile was created, in your store's time zone), Fullname, and Phone/E-mail (phone is shown when available, otherwise e-mail). The list is paginated at 40 customers per page.
Searching and filtering
Click the filter icon next to Add new customer to open the filter panel. The following controls are available:
- Search: free-text field (up to 255 characters). Matches against the customer's first name, last name, full name, e-mail address, and phone number. The search is not case-sensitive.
- Genders: checkboxes for Male and Female. Tick one or both to narrow the list to customers who have a gender on record. Customers with no gender set are excluded when either box is ticked.
- Date range: two date pickers: Start from and End at. Filters by the date the customer profile was created. You can fill in one field or both. If only Start from is filled, all customers created on or after that date are shown; if only End at is filled, all customers up to that date are shown.
- Sort: four radio options: Newest first (default), Oldest first, Recently updated, and Least recently updated.
After setting your filters, click Show results. To clear all filters at once, click the broom icon.
Viewing a customer's details and order history
Click any row in the table to open the customer panel. The panel has two sections:
- Customer information: shows every field that was filled in when the profile was created or last edited: Fullname, Birthday, Gender, Email address (with a direct mailto link), Phone (with call and WhatsApp links), Note, and the date the profile was created.
- Customer orders: a list of all orders linked to this customer, newest first. Each row shows the order number, date and time, order status, payment status (paid or unpaid, with the payment method when available), fulfillment status (fulfilled or unfulfilled), the market country flag, and the order total with currency. Clicking an order row opens that order.
From the gear menu inside the panel you can Edit customer or Delete customer.
Adding a new customer
- Click Add new customer.
- Fill in the form:
- Firstname (required)
- Lastname (optional)
- Birthday (optional; must not be a future date)
- Gender: select Male or Female (optional)
- Email address (required if no phone number is provided)
- Phone number: pick a country code from the flag dropdown, then enter the local number (required if no e-mail is provided)
- Note: an internal memo field, not visible to customers (optional)
- Click Add.
Tip: Either an e-mail address or a phone number must be provided. The form will not submit unless at least one of those two fields is filled in.
Editing a customer
Open the customer panel by clicking their row, then choose Edit customer from the gear menu. The same fields available during creation can be updated here. Click Save when done. Editing a customer profile does not alter any of their existing orders.
Deleting customers
To delete a single customer, open their panel and choose Delete customer from the gear menu. To delete multiple customers at once, tick the checkboxes on their rows in the main table and choose Delete customers from the bulk-action toolbar at the top of the table.
What to check if a customer is missing: A customer only appears in this list when they have at least one visible, active order linked to them. If you created a customer profile manually but it is not showing up, confirm that an order is attached to them.