Finding orders
The Orders page is where you search and filter orders, open an order's details, change its status, edit the shipping address, and act on suspicious orders. Open the filter panel with the filter button in the top-right toolbar. Filters combine freely. Press Show results to apply them and the reset button (mop icon) to clear them all.
- Search: matches the order number (exact), an item name (partial), or an item SKU (partial). Up to 255 characters.
- Status: tick one or more statuses. You can also click a status card in the counts bar to toggle that status as a filter without opening the panel.
- Markets: pick one or more countries to show only orders from those markets.
- Product: search a product by name and select it to show only orders that contain at least one of its items.
- Date range: set Start from and/or End at. Start is inclusive from midnight of that day, End is inclusive through 23:59:59. Either field works on its own.
- Sort: Created at - descending (newest first, the default), Created at - ascending, Updated at - descending, or Updated at - ascending.
The table paginates at 60 orders per page.
The order statuses
Every order carries one status. The full set is: Abandoned, Pending, Confirmed, Prepared, Shipped, Delivered, Done, Out of stock, Not reached, Cancelled, Rejected, Return request, On return, and Returned. The counts bar above the table shows how many orders sit in each status under the current filters.
Reading the orders table
Each row shows: order date and time (in your store's timezone), the status badge, payment status (Paid or Unpaid, and when paid the method: Cash on delivery, Bank transfer, Card, PayPal, Stripe, CMI, or Paystack), fulfillment status (Fulfilled or Unfulfilled), item count, customer full name, phone or email, market flag, and the total with currency.
A row can also carry small tags: Suspicious, Duplicated, Returning (the customer matched an earlier order more than five days old), and Test. Suspicious orders also get a red background across the whole row. Click the item count to expand a dropdown listing that order's products, quantities, and prices without opening the full detail view.
Opening an order
Click any row to open the order's detail view, which holds the sections below.
Summary and items
The summary shows Date, the Status badge (plus any active flags: Abandoned, Suspicious, Duplicated, Returning, Test), Payment, Fulfillment, and Market. The Items table lists every line with its image (when the product still exists), name, selected variants (text, color swatch, or image), Unit price, Quantity, and Total item. SKU and Barcode columns appear only when at least one item carries those values.
Order totals
Shows Subtotal and the final Total in the order's currency. Discount, Shipping fee, and VAT each appear only when they are non-zero.
Shipping address
Displays only the fields the customer filled at checkout: Fullname, Firstname, Lastname, Birthday, Gender, Company, Address, National ID, Neighborhood, District, Apartment, Floor, State / Region, City, Commune, Province, Postal code, Email address, Phone, Whatsapp, Link, Color, and note. Next to Phone you can Ban or Unban the customer's phone. To fix a field, click the pencil (Edit the order's information) above the table, edit, and press Save.
Browsing overview and Tracking
Browsing overview lists the Browser, OS, and Device detected at checkout. Tracking shows:
- Real country: the country detected from the customer's IP, which can differ from the order's shipping market.
- IP address: tagged VPN Detected when a VPN or proxy is identified, with a button to Ban or Unban the customer's IP.
- Fingerprint: shown only when the Shield app is installed and a device fingerprint was captured, with a button to Ban or Unban the customer's device.
- User agent: the raw browser identifier string.
- Traffic source: the referrer recorded when the session started.
UTM parameters and COD Network
When the customer arrived through a tracked link, the UTM parameter section shows the values present: UTM source, medium, campaign, term, and content. If the order came through a COD Network seller or affiliate lead, the COD Network section shows the lead ID and its current status fetched live.
Updating order status
Inline (single order)
Click the status badge on any table row, or the badge in an open order's summary, to get a dropdown of every status. Picking one saves immediately for that order, with no separate save step. This is the fastest way to work through a queue.
Bulk update
Tick the checkboxes on one or more rows, click the settings icon (cog) above the table to open the bulk action menu, hover Update orders status, then click the target status. It applies to every selected order at once. The checkbox in the table header selects all visible orders on the page.
Deleting orders
Use the trash button on a single row, or tick rows and choose Delete orders in the bulk action menu. Deleted orders can be recovered: see the Recovering abandoned and deleted orders article.
Spotting suspicious orders
- Compare Real country with the order's market: a wide mismatch plus a detected VPN is a strong fraud signal.
- Check whether the IP or device fingerprint is already banned, and on a Duplicated flag compare the matched order before fulfilling either.
- Verify the phone number fits the market's dialing code. When in doubt, set the Rejected status and ban the IP or device to block repeat attempts.