The Orders page is your central workspace for every incoming purchase. From here you can search and filter orders, open individual order details, change statuses, mark fulfillment, edit shipping addresses, and take anti-fraud actions. This article walks through each capability in the order you will typically use them.
Finding orders
Open the filter panel by clicking the filter button in the top-right toolbar. The following filters are available and can be combined freely.
Search
Type into the Search field to match against the order number (exact), item name (partial), or item SKU (partial). Maximum 255 characters.
Status filter
Select one or more statuses by ticking their checkboxes. Only orders with a matching status are shown. You can also click a status card in the status counts bar to toggle that status as a filter without opening the panel.
Markets filter
Pick one or more countries to show only orders placed by customers in those markets. Search the country list by name. Multiple selections are allowed.
Product filter
Search for a product by name and select it. Only orders that contain at least one item from that product are returned.
Date range
Set a Start from date and/or an End at date. The start date is inclusive from midnight of that day; the end date is inclusive through 23:59 on that day. Either field can be used on its own.
Assigned to (owner only)
If you have staff working orders, the store owner can filter by who an order is assigned to. Pick a staff member to see only their queue, or pick Unassigned to see orders that no one is handling yet. This filter is not shown to non-owner staff, who only ever see the orders assigned to them. See Assigning orders to staff below.
Sort
Four sort options are available: Newest first (default), Oldest first, Recently updated, and Least recently updated. Press Show results to apply all selected filters. Press the reset button (mop icon) to clear all filters at once.
The table paginates at 60 orders per page.
Reading the orders table
Each row shows: order date and time (in your store's configured timezone), status badge, payment status badge, fulfillment status badge, item count, customer full name, phone or email, market flag, and order total with currency.
Suspicious orders are highlighted with a red background across the entire row so they stand out immediately.
Clicking the item count on a row expands a dropdown listing the individual products, quantities, and prices in that order without opening the full detail view.
Opening an order
Click any row to open the order detail panel. The panel contains the following sections.
Summary row
Shows Date, Status (including any active flags: Abandoned, Suspicious, Duplicated, Returning, Test), Payment, Fulfillment, and Market.
Items table
Lists every line item with the product image (if the product still exists), product name, selected variants (text labels, color swatches, or variant images), unit price, quantity, and line total. SKU and Barcode columns appear only when at least one item in the order carries those values.
Order totals
Shows Subtotal, Discount (if non-zero), Shipping fee (if non-zero), VAT (if non-zero), and the final Total, all in the order's currency.
Shipping address
Displays whichever address fields the customer filled in at checkout. Possible fields include: Full name, First name, Last name, Birthday, Gender, Company, Address, National ID, Neighborhood, District, Apartment, Floor, State/Region, City, Commune, Province, Postal code, Email address, Phone, WhatsApp, Link, Color, and Note. Only fields with values are shown.
Next to the Phone field, you can Ban the customer's phone or Unban the customer's phone depending on the current ban state.
To edit the shipping address, click the pencil button above the Shipping address table. This opens an edit screen where you can correct any address field.
Browsing overview
Shows the customer's Browser, Operating system, and Device type (desktop or mobile) detected at the time of checkout.
Tracking
Shows:
- Real country: the country detected from the customer's IP address, which may differ from the order's shipping market.
- IP address: shown with a VPN Detected tag if a VPN or proxy was identified. Buttons to Ban the customer's IP or Unban the customer's IP.
- Fingerprint: visible only when the Shield app is installed and a fingerprint was captured for this session. Shows the fingerprint and buttons to Ban the customer's device or Unban the customer's device.
- User agent: the raw browser identifier string.
- Traffic source: the referrer recorded when the session started.
UTM parameters
If the customer arrived via a tracked link, this section shows the UTM values attached to that link: Source, Medium, Campaign, Term, and Content. Only fields that are present are displayed.
COD Network
If the COD Network app is installed and this order was generated through a seller or affiliate lead, this section shows the lead ID and its current status fetched live from the COD Network.
Updating order status
Inline from the orders table
Click the status badge on any row to open a dropdown listing every status, then pick the new one. The change is saved immediately for that single order, you do not need to open the order or press a separate save button. This is the fastest way to work through a queue.
From the order detail panel
Open the order and click the status badge in the summary row. The same status dropdown appears, and selecting a status applies it immediately and refreshes the panel.
Bulk update
Tick the checkboxes on one or more rows in the orders table. Click the settings icon (cog) in the top-left of the table to open the bulk action menu. Hover over Update orders status to expand the sub-menu, then click the target status. The change applies to all selected orders simultaneously.
Bulk delete
Tick checkboxes and use the Delete orders option in the bulk action menu. Deleted orders can be recovered: see the Recovering abandoned and deleted orders article. The master checkbox in the table header selects all visible orders on the current page.
Assigning orders to staff
If you run a confirmation team, Storeep can split incoming orders across your staff so each person works only their own queue. Assignment applies to orders in the Pending status, the orders that still need to be confirmed.
Automatic distribution
Whenever an order enters the Pending status it is automatically handed to one staff member. Storeep picks the eligible staffer who currently has the fewest open pending orders, so the workload stays balanced over time. This happens for new cash-on-delivery orders at checkout, for abandoned orders that are later converted to pending, and when you move an order to pending yourself. Test orders and orders paid online are never assigned.
A staff member receives automatic assignments only when all of these are true: they are not the store owner, they have the Orders permission, and their Receive orders in rotation switch is on. You control that switch from Settings → Staffs; see the Staff and permissions article. If a store has no eligible staff, orders stay unassigned and only the owner sees them.
What each staff member sees
A non-owner staff member with the Orders permission sees only the orders assigned to them, across the orders list, the status count cards, and pagination. The store owner sees every order and can use the Assigned to filter to view any staffer's queue or the unassigned orders.
Reassigning manually (owner only)
To move orders between staff, tick one or more rows, open the bulk action menu (the cog icon), and hover Assign to staff. Pick a staff member to assign the selected orders to them, or pick Unassign to clear the assignment and return them to the unassigned pool. Only the store owner can reassign orders.
If you remove a staff member from your store, any orders that were assigned to them automatically become unassigned, so nothing is lost.
What to check on a suspicious order
- Check the Real country against the order's market: a large mismatch combined with a detected VPN is a strong fraud signal.
- Check whether the IP or device fingerprint has previously been banned.
- Look for the Duplicated flag: find and compare the other order before fulfilling either.
- Verify the phone number format matches the stated market's dialing code.
- If in doubt, use the Rejected status and ban the IP or device to block repeat attempts.