Orders
9 articles
- What do the order statuses mean and how do I change them? Understand the 14 Storeep order statuses (Abandoned, Pending, Confirmed, Shipped, Done, Returned and more), how to change a status one by one or in bulk, and what the Paid, Deposit paid, Suspicious, Duplicated, Returning and Test tags mean.
- How do I place a test order, and why am I blocked from placing more? Mark an order as a test by typing the word test in a checkout field or by ordering from a preview link, see what test orders skip and what they still trigger (courier apps, pixels, webhooks), send a courier test order, and fix the "You have placed several orders recently" block.
- How do I manage and fulfill orders? Search and filter the Orders page, open an order to see its items, totals, address, customer, delivery, tracking and timeline, edit its products, prices, shipping, discount and address, change the status, ban a phone, IP or device, and delete orders.
- How do I add an order by hand from the dashboard? Create a manual order for a customer who ordered by phone, WhatsApp, Instagram or in person: click Add new order, pick the market, products and prices, pick or create the customer, set shipping, payment method and status, and see how it is billed and sent to your apps.
- How do I get notified when I receive a new order? Get a push notification on the Storeep mobile app for every new order, turn it on or off in Notifications, get new order emails with an e-mail webhook, send orders to Google Sheets, and send WhatsApp confirmation messages to your customers.
- How do I recover a deleted order or an abandoned cart? Restore orders you deleted in the last 2 months from the Recover deleted orders panel on the Orders page, and follow up on abandoned carts by phone or WhatsApp or automatically with the Automator app.
- How do I export my orders to an Excel (XLS) spreadsheet? Download your orders as an Excel xlsx file for Excel or Google Sheets: filter by markets, products, status and date range, choose the sort order, pick and order the columns, and understand the one-row-per-item layout.
- How do I offer an upsell, cross sell or downsell after the order? Right after a buyer orders, a popup offers one more product with Add to my order and No, thanks. If they say no, a downsell can offer a cheaper product or the same one with a discount. Set free shipping, descriptions and markets, and track accepted and rejected answers.
- How do I hand new orders to my confirmation team? Turn on Confirmation to hand each new order to a staff member who calls the buyer: give staff members the Confirmation permission, pick how orders are shared (Equal, Percentage, By market or Manual), assign orders yourself, and follow each staff member in the confirmation statistics.