Orders
- What do the order statuses mean and how do I change them? Understand all 14 Storeep order statuses, the 10-minute rule for abandoned online-payment orders, how to change a status, and what the payment, fulfillment, and order flags mean.
- How do I manage and fulfill orders? Search and filter orders, read the full order details (items, totals, shipping address, tracking, UTM, COD Network), update an order's status inline or in bulk, edit a shipping address, delete and recover orders, and spot suspicious orders.
- How do I recover a deleted order or an abandoned cart? Restore orders you deleted within the last 2 months from the recovery panel, and automatically turn abandoned carts into pending orders with the Automator app.
- How do I export my orders to an Excel (XLS) spreadsheet? Export your orders to an XLS spreadsheet for Excel or Google Sheets: filter by date range and status, choose which of the 56 columns to include, set the column order, and understand the one-row-per-item layout.
- How do I add an upsell to boost order value at checkout? Create and manage post-purchase upsells that offer customers a one-click add-on product, including the market rules that decide where the offer shows, the free shipping incentive, descriptions, and the accepted vs rejected metrics.