Storeep can tell you about new orders in several ways. Pick the ones that fit how you work.
Push notification on your phone
Sign in to the Storeep mobile app with your account. Each time a customer places an order, you get a push notification that reads "You have got a new order!" with the order number, the total and the store name. The store owner and every staff member with the Orders permission get it, each in their own language.
To turn it on or off, open your account menu at the top of the dashboard, click Notifications, open the App tab and tick or untick New orders. Click Save. This setting is per person and per store.
The push is only sent for new orders, not for status changes. It is not sent when your store owes usage fees above its billing limit.
Email for each new order
There is no built-in new order email. To receive one, create a webhook of type E-mail for the order created event in Settings, Webhooks. You can add a second one for order updates. See How do I set up webhooks?.
Orders in a spreadsheet
The Google Sheets app adds each new order as a row in your sheet and updates it when the status changes. This is handy for a call center or a team. See Google Sheets.
Messages to your customers
Storeep does not email your customers when they order. To send them an automatic confirmation message on WhatsApp, use the WhatsApp Connect app. See How do I send WhatsApp order notifications?.
Other alerts in the Notifications menu
The same Notifications window also has Low stock alerts (email and app), sent when a variant drops to its alert quantity. See Inventory and stock alerts.
Not getting notifications?
- Check that New orders is ticked in Notifications, on the App tab, for this store.
- Allow notifications for the Storeep app in your phone settings, and stay signed in to the app.
- Staff members need the Orders permission.
- If your store has a warning about unpaid usage fees, pay them first.