Connecting a custom domain

Domain management overview

Every store starts with a free Storeep subdomain (yourstore.storeep.com). You can connect additional custom domains you own. Each domain can be assigned one of four roles. To manage domains, go to Settings → Domains Management.

The domains list is paginated (up to 40 domains per page). Domains are ordered: Primary first, then Alias, then Redirect, then Deactivated.

Adding a new domain

1. In the Domains Management panel click Add new domain.
2. Enter your domain in the Domain field. Do not include https:// or www.. Enter only the bare domain. Example: example.com.
3. Maximum domain length: 253 characters.
4. The domain must be a valid domain name format.
5. Domains containing the word storeep are not allowed.
6. A domain already added to your store cannot be added again.
7. Click Add. Storeep strips any leading www. and saves the bare domain.

After adding, the domain appears with a status of Unverified and a type of Alias by default. You must complete DNS setup before it becomes active.

Connecting the domain (DNS verification)

Unverified domains show an info button in their row. Click it to open the Domain linking instructions panel. Storeep shows two methods. Use whichever your domain registrar supports.

Option 1: Use Storeep nameservers

Log in to your domain registrar, navigate to its DNS or nameserver settings, and replace the existing nameservers with:

• ns1.storeep.com
• ns2.storeep.com

The panel shows your current nameserver values alongside the required values so you can compare them at a glance.

Option 2: Use specific DNS records

If you want to keep your current nameservers, add the following records in your registrar's DNS editor:

• A record: Host: @, Value: Storeep's server IP (shown in the panel).
• CNAME record: Host: www, Value: store.storeep.com.
• TXT record (only shown when the domain is already connected to another Storeep store): Host: @, Value: storeep-verification=<your-store-id>. This proves ownership so you can claim the domain for your store.

Important notes on DNS verification

• DNS propagation can take up to 48 hours, though it is often much faster.
• Storeep checks your domain automatically and sends a notification email once verification succeeds.
• You can also click Verify connection inside the instructions panel to trigger an immediate check.
• If your domain forces HTTP to redirect to HTTPS, the automatic verification check may fail. Temporarily allow plain HTTP access during the verification period.
• Once verified, the info button disappears and the domain row becomes clickable.

Domain types

Once a domain is verified you can change its type by clicking its row in the list. The available types are:

Primary

Displayed in the visitor's browser address bar when they browse your store. Only one domain can be primary at a time. Your default Storeep subdomain is the initial primary domain and cannot be deleted, but it can be replaced by promoting a custom domain to primary.

Alias

Serves your store's full content under the alias domain without redirecting the visitor. The address bar shows the alias URL, not the primary domain. Useful for regional domains that serve the same content.

Redirect

Automatically redirects all visitors who arrive at this domain to your primary domain. The address bar updates to the primary domain. Use this to capture traffic from alternative spellings or old domains.

Deactivated

Visiting this domain shows a blank page. Useful to park a domain you own without serving store content. This option is only available for non-subdomain domains. The Storeep subdomain cannot be deactivated.

Changing the Storeep subdomain

You can change the first part of your yourstore.storeep.com subdomain. Click the subdomain row in the domains list.

• Maximum length: 20 characters.
• Cooldown: the subdomain can only be changed once every 48 hours. The field is disabled during the cooldown period.

Deleting a domain

Select the checkbox next to one or more custom domains and click Delete domains. The Storeep subdomain and the primary non-subdomain domain cannot be deleted. Their checkboxes are disabled.