Before you start
Every store gets a free address like yourstore.storeep.com. You can also use a domain you own, like example.com. Storeep does not sell domains: buy one from a registrar such as GoDaddy, Namecheap, Hostinger, OVH, or Cloudflare, then connect it here. All paid plans include unlimited custom domains.
Open Settings > Domains. The Domains Management window lists all your domains with their type.
Step 1: add the domain
- Click Add new domain.
- In Domain, type only the domain, for example
example.com. Nohttps://and nowww.. If your domain has accented letters, like é, type it as you normally write it. Storeep saves it in the form browsers use, which starts withxn--, so that is how it appears in your list. - Click Add.
The domain appears as Unverified. A domain that contains the word "storeep" cannot be added.
Step 2: point the domain to Storeep
Click the info button on the unverified domain to open its instructions. There are two options. Pick one.
Option 1: use our nameservers
In your registrar account, open the nameserver settings and replace the current nameservers with:
ns1.storeep.comns2.storeep.com
This is the easiest option. But after the switch, Storeep answers for your whole domain, so any email service on that domain (Google Workspace, Zoho, your host's email) stops working. If you use email on this domain, choose Option 2.
Option 2: use specific DNS records
Keep your registrar's nameservers and edit the DNS records instead:
- A record, Host
@, value: the IP address shown in the instructions. - CNAME record, Host
www, valuestore.storeep.com.
The instructions ask you to remove the other records. At the least, delete any other A or AAAA record on @ and any other record on www, because they send visitors elsewhere. You can keep your email records (MX and email TXT records).
If the domain is already connected to another Storeep store, a warning appears and a third record is shown: a TXT record on @ with a value starting with storeep-verification=. Add it to prove the domain is yours. Once verified, the domain moves to this store.
The table shows your Current value next to the Required value, so you can compare. Click Verify connection to refresh the current values after you change them.
Step 3: wait for verification
You do not need to do anything else. Storeep checks your domain automatically, sets up a free SSL certificate (the padlock and https://) for it and its www version, and emails you when it is verified. DNS changes can take from a few minutes up to 48 hours to spread. When it is done, the domain shows its type instead of Unverified.
Stuck on Unverified? See My domain is not working.
Step 4: make it your primary domain
Click the verified domain and choose a type, then Save:
- Primary domain: the address shown in the browser bar while visitors shop. Only one domain is primary. When you pick a new primary, all your other domains become redirecting domains.
- Redirecting domain: sends visitors to your primary domain.
- Alias domain: shows your store without redirecting, and the browser bar keeps showing this domain.
- Deactivated domain: visitors see the Access Denied (403) page instead of your store. Not available for your storeep.com subdomain.
A new domain starts as an alias. Set it as primary so your links, sitemap, and ads all use your own brand. The current primary domain cannot be clicked: to change it, promote another domain.
Changing your storeep.com subdomain
Click the .storeep.com row to rename it in Store subdomain. Use 5 to 20 letters and numbers only, no spaces or hyphens. Some names are reserved, and a name used by another store is refused. You can change it only once every 48 hours. The old address stops working, so update any links or ads that used it.
Deleting a domain
Tick one or more domains and choose Delete domains, or use the trash button on a row. Your storeep.com subdomain and your primary domain cannot be deleted. To delete your primary custom domain, first make another domain primary.