Store settings
13 articles
- How do I change my store name, time zone, and weight unit? Rename your store, set the time zone used for every date in your dashboard, and pick the weight unit (kg, g, lb, oz) for products and shipping, all from Settings > General. Also where to find your contact email and phone.
- How do I change my account name, email, phone, or photo? Update your profile photo, first and last name, login email, and phone number from Settings > Account. Learn how the two email codes work when you change your login email. Your password is in Settings > Security.
- How do I change my password and turn on two-step verification? Change your password, turn on two-step verification with a 6-digit code by email or from an authenticator app such as Google Authenticator, keep backup codes, and manage the trusted devices that skip the code, all from Settings > Security.
- How do I stop or choose the emails and app notifications Storeep sends me? Turn email and mobile app (push) notifications on or off: new order alerts, low stock alerts, plan and app subscription reminders, wallet receipts, setup tips, and webhook failure warnings. Learn which messages are always sent.
- How do I set my store's SEO title, description, keywords, robots.txt, and sitemap? Set your home page SEO title, SEO description, SEO keywords, and SEO image, hide your store from Google while you build it, edit robots.txt, and copy your sitemap link for Google Search Console. Also which app adds a site verification meta tag.
- How do I edit and publish my store policies (privacy, terms, refund, shipping, cookie)? Edit your privacy policy, terms of service, refund policy, shipping policy, and cookie policy for each market, publish or hide them, show them in your footer, and set their SEO title and description.
- How do I connect my own domain (from GoDaddy, Namecheap, Hostinger) to my store? Connect a domain you bought from GoDaddy, Namecheap, Hostinger, or any registrar: add it in Settings > Domains, point it with nameservers or A and CNAME DNS records, get free SSL (HTTPS), set it as primary, and change your storeep.com subdomain.
- Why is my custom domain not working (unverified, no SSL, www not working)? Fix common custom domain problems: domain stuck on Unverified, HTTPS or SSL certificate errors, www not working, the site still showing the old website, email stopped after changing nameservers, and domain already connected to another store.
- How do I add staff members and set their permissions? Invite team members by email, choose what each one can access (Statistics, Products, Orders, Confirmation, Customers, Reviews, Apps, Coupons, Upsells, Themes, Settings), accept an invitation, edit permissions, remove staff members, and cancel pending invitations.
- How do I create an API key (access token) to connect my store to another app or tool? Create an API key (access token) to connect your store to your own software or a third-party tool: pick read products, read orders, and webhook permissions, limit how far back it can read data, set an expiry date, copy the token, and revoke it.
- How do I set up webhooks to send new orders to my own system or email? Send order created, order updated, and session created events to your own server, CRM, or ad tracker (API webhook), or receive every new order by email (E-mail webhook). Use {{placeholder}} URLs for postbacks, and learn about retries and failure warnings.
- How does my wallet, balance, due amount, and plan billing work? Learn how the prepaid store wallet works: check your balance and unpaid usage fees, add funds (minimum 5 USD), why VAT can make the total charged higher than the amount you deposited, read transactions and subscriptions, and see plan prices and how renewals are charged.
- Why does the payment window show error E-403 when I add funds? Our payment provider does not process wallet top-ups from a short list of countries. If your connection is in one of them, the checkout shows error E-403 before the card form loads. Here is the full list, what it means for your receipt, and how to get help.